Skip to main content

How to Get a Digital Signature Certificate

To proceed with the e-invoicing system, you are required to obtain a Digital Signature Certificate (DSC) from a licensed certification authority. This guide provides step-by-step instructions on how to purchase and configure your digital signature.

How to Purchase a Digital Signature Certificate​

Step 1: Request a Quotation​

  • Reach out to a licensed Certification Authority (CA) via email to request a quotation for a Digital Signature Certificate.

Step 2: Issue Payment​

  • Complete the payment by issuing a Purchase Order (PO) or Payment Advice as per the received quotation.

Step 3: Document Submission​

  • Submit the necessary documents to the Certification Authority for processing. The typical processing time is 3-5 working days.

Step 4: Verification​

  • The Certification Authority will contact your administrative point of contact to verify the provided information.

Step 5: Certificate Issuance​

  • Upon successful verification, the digital certificate will be issued and sent to your administrative contact.

Step 6: Certificate Configuration​

  • Work with your ERP provider to configure the digital certificate within your ERP solution.

List of Licensed Certification Authorities​

Below is a recommended licensed Certification Authority recognized under the Digital Signature Act (DSA) 1997:

Pos Digicert Sdn Bhd (457608-K)
Complyance Recommended

  • Address: No 8-3A-02 Star Central, Lingkaran Cyberpoint Timur, 63000 Cyberjaya, Selangor Darul Ehsan
  • Licence No: LPBP-1/2020 (4)
  • Issuing Date: 25 December 2020
  • Expiry Date: 24 December 2025
  • Tel: +603 8800 6000
  • Website: www.posdigicert.com.my

Note: According to Subsection 12(3) of the DSA 1997, a licensed certification authority can continue to operate after license expiration if the renewal application is under review.

Required Documents for POS Digicert​

Application Form​

The following information is required to complete the application form for a digital signature:

  • Certificate Type: Soft certificate (for a single system issuing invoices)
  • Certificate Validity: 1 year
  • Company Details: Business Registration Number (BRN), Taxpayer Identification Number (TIN), address, organization email, etc.

Administrative Contact Information​

Provide the following details for the administrative contact:

  • Applicant’s name
  • NRIC/Passport No.
  • Designation
  • Contact numbers
  • Applicant’s email address

Invoicing Information​

The following details need to be filled in for invoicing:

  • Person in Charge (PIC)
  • PIC’s email address
  • PIC’s office phone number
  • Mode of payment

Signing the Application Form​

  • The application form must be manually signed by both the administrative contact and a director of the company.

Letter of Authorization (LOA)​

In order to proceed with the digital certificate application on behalf of the client, a Letter of Authorization (LOA) must be completed and signed.

Required Information for the LOA:​

  • PIC’s name from Complyance
  • Complyance's registered name
  • PIC’s passport number
  • Complyance’s BRN
  • The LOA must be signed by the client company’s director.

Note: The LOA should be on the client’s official letterhead.

Payment and Quote Process​

  • Payment Receipt: Once the client confirms payment, Complyance will handle the payment to POS Digicert.
  • Quote: The payment process will follow the quote provided. You can review the quote here: Digital Signature Quote

Application Form and LOA Templates​

You can download the necessary documents from the links below:

If you have any questions or face any issues during this process, please contact your ERP provider or the Complyance team for support.